ORDERS & REORDERS
Where is my order, and when will it arrive?
Updated September 20, 2026 · For stockists
Start with the order record in your purchasing channel and its shipping confirmation. Contact us if you cannot find the information you need.
Check the right order record
Use the account or confirmation email associated with your wholesale purchase. For a Faire order, open that order in your Faire account. A retail-store account may not show purchases placed through a wholesale channel.
Separate processing status from carrier tracking: a tracking number alone does not show that a parcel has begun moving. Check the latest carrier event and the destination details.
What to send us
- Order number and purchasing channel.
- Store name and the email used for the order.
- Tracking number, if available, and the last status shown.
- Any required arrival date, such as an event or store opening.
For missing or partial deliveries
Compare the delivered items with the order and any shipment notices. Tell us which SKUs and quantities are missing. Delivery estimates, split shipments, shipping charges and any cross-border charges depend on the actual order; confirm these through its ordering channel.
Still need a hand?
Before your first order or after it arrives, we’re here to help. Email us anytime.