An item is damaged, missing or different from my order

For damage or a wrong item

Take a clear photo of the whole piece, a close-up of the issue, and the product label. Explain what you ordered and what arrived. Include the affected quantity and any visible damage to the packaging.

If a clasp or other part is loose or broken, keep the piece aside and avoid further wear, repair or alteration while it is being reviewed.

For missing quantities

Compare the shipment notice with the order first, including any separate parcels. List each missing SKU and quantity. Photos of the parcel contents and packing slip can help clarify what was received.

Submit through your Faire order

Open the affected order in Faire and follow its issue-reporting steps. Upload the requested photos and specify each affected SKU and quantity. Reporting by email to STYLR does not replace a required platform submission or extend its deadline.

Follow the resolution and any return instructions shown by Faire. Refunds, invoice adjustments and other remedies are subject to Faire’s review and policy. For purchases made outside Faire, contact us directly with the order details.

Faire: how to report an order issue ↗