---
title: "Faire Returns & Order Support | STYLR Wholesale Help"
description: "Find guidance on returns, refunds and order issues for Faire purchases, plus ways to contact STYLR for product details and supporting information."
author: "STYLR"
publisher: "STYLR"
updated: "2026-09-20"
canonical: "https://b2b.stylr.us/help/returns-and-customer-issues/"
content_format: "markdown"
generated_for: "Accept: text/markdown (AI agents) — HTML with full JSON-LD served to all other clients"
---

RECEIVING & AFTERCARE

# How do wholesale returns and customer issues work?

Updated September 20, 2026 · For stockists

Orders placed on Faire follow Faire’s returns, refunds and order-issue policies. Start with the relevant order in your Faire account; we are here to help with product questions and supporting information.

## Returning a Faire order

Faire offers free returns on eligible first orders with a brand. Repeat orders do not automatically qualify, even when you buy different products. Eligibility, exclusions and the applicable return window are shown in your Faire account.

Open the order and follow Faire’s return instructions, including its shipping label and destination. Refunds and invoice adjustments are handled under Faire’s policy. Do not send a platform return directly to STYLR unless instructed.

[Check Faire return eligibility and instructions ↗](https://www.faire.com/support/articles/360002924031)

## Damage, missing items or customer concerns

Damaged, missing or incorrect items should use Faire’s order-issue reporting process rather than a standard change-of-mind return. Report promptly within the applicable deadline and provide the requested evidence.

If your own customer reports a problem later, send us the SKU, wholesale order number and photos. We can help assess the product question; any remedy for the Faire purchase remains subject to the applicable platform terms.

[Report an issue with a Faire order ↗](https://www.faire.com/support/articles/360003687811)

## Large orders or a different purchasing channel

For a large-volume purchase or an order outside Faire, contact info@stylr.us before ordering. We will confirm the applicable payment, delivery and after-sales terms directly. Faire’s protections do not automatically apply to a purchase made outside the platform.

[Read Faire’s returns, refunds and cancellations policy ↗](https://www.faire.com/support/articles/45396952703259)