---
title: "Product Photo & Download Help | STYLR Wholesale Help"
description: "Check the email thread for your request and any download instructions. If you still need help, send us the order number and the error you see."
author: "STYLR"
publisher: "STYLR"
updated: "2026-09-20"
canonical: "https://b2b.stylr.us/help/photo-download-help/"
content_format: "markdown"
generated_for: "Accept: text/markdown (AI agents) — HTML with full JSON-LD served to all other clients"
---

PHOTOS & STORE CONTENT

# My photo email or download link is not working

Updated September 20, 2026 · For stockists

Check the email thread for your request and any download instructions. If you still need help, send us the order number and the error you see.

## No email yet

Check that your request email was sent to info@stylr.us, then look in spam and filtered folders for our reply. Contacting us through Product photos opens your email app; it does not send a message until you send it. Reply in the same thread with your order number if you need an update.

## An expired or incomplete download

Check the expiry stated in your delivery email. Contact us if you need a fresh link. If a download was interrupted, try downloading the ZIP again while its link is still valid, then extract the new copy.

If a specific SKU or image is missing, tell us the order number, SKU and what you expected to find. A screenshot of the error is useful; you do not need to send your private download link.

## Keep the request easy to find

Use the same email thread for follow-up where possible. Include whether the issue is a missing email, expired link, ZIP extraction error or a missing style so we can investigate the right step.